# Terms of service

Version 2026-10-29, in force since 29/10/2026. This is a translation; the Portuguese version prevails.

- Offered by: BEHEMOTH INTELIGENCIA PARA A MIDIA LTDA (BBI.MEDIA), CNPJ 28.638.470/0001-02, Alameda Mamoré, 535, 11º andar, conj. 1110, Alphaville Centro Industrial e Empresarial, Barueri/SP, CEP 06454-040, Brazil. Contact: [suporte@vereda.bot](mailto:suporte@vereda.bot).
- Service: Vereda is a team leader that hires AI employees for your business and asks for your ok before important actions.
- Acceptance: the customer accepts these terms and the privacy policy by ticking the acceptance box before payment. The version, the date and time, the IP and the browser are recorded.
- Account: each workspace has an owner, who answers for the account. The owner's WhatsApp number is confirmed with a code.
- Plans: monthly, each with a monthly credit. If the credit runs out, the team pauses new tasks until the next cycle, and extra credit can be bought. Profissional includes up to 90 generated images a month and Escala up to 180; Básico has no images and no free trial. Profissional has a 14-day free trial. Payment goes through the payment processor (Stripe), with the methods shown on the payment screen.
- Approvals: what the owner approves is sent on behalf of the business, and the owner is responsible for that content.
- Third-party platforms: connected accounts, many of them through Composio, follow the terms and policies of each platform. Vereda does not control these platforms.
- Acceptable use: nothing illegal, no spam, harassment or attacks on the service. Trying to obtain the system's internal instructions, to get around the assistant's rules or to use the team to attack other systems breaks the terms. Repeated abuse attempts may lead to suspension. An automatic classifier may refuse a request by mistake; if so, write to suporte@vereda.bot with the request and the code shown in the refusal, and we will review it.
- AI results can contain mistakes; check anything important before approving it.
- Data: the business's content belongs to the owner. See the [privacy policy](https://vereda.bot/en/privacy/), including the anonymized usage log. The company's work recipes (skills) are written by the team and cannot be edited in the product; the account export includes them.
- In the inbound channels (WhatsApp history and the company e-mail), the company is the controller of the data of customers and third parties, and BBI.MEDIA is the processor, which handles this data on behalf of the company and only under the company's instructions. [See the details in the privacy policy](https://vereda.bot/en/privacy/#canais-de-entrada).
- Recipe review: BBI.MEDIA reviews the company's recipes (skills) to keep quality and security, and may edit a recipe; for each edit, the leader tells the owner in the chat with a summary of the change. BBI.MEDIA never reads the conversations.
- Cancellation: at any time in Settings > Subscription; access continues until the end of the paid period. After that, the workspace stays paused: 90 days if the customer paid for at least one month (notices 30, 7 and 1 day before), 30 days if it never left the free trial (notices 7 and 1 day before). Then the data is deleted.
- Limitation of liability: up to the amount paid in the 12 months before the event; no lost profits or indirect damages; the owner answers for the actions they approve; nothing limits consumer rights that the law does not allow to be limited.
- Changes: relevant changes are announced by e-mail before they apply.
- Law and venue: the laws of Brazil; the courts of Barueri/SP, except that a consumer may use the courts of their own domicile (Consumer Protection Code, art. 101, I).

Read the [full terms](https://vereda.bot/en/terms/).